Dear customers of Camping Illa Mateua,
Given the serious situation that we are experiencing in our country, and the uncertainty of the evolution of events, the Management of the campsite has taken the measures that we will detail below.
1.-Postpone the opening date of the Camping that was scheduled for 28/03/2020. We will proceed to the opening when the evolution of the situation allows it, always following the orders and recommendations of the competent authorities. This new opening date will be communicated by email to all customers who have an upcoming reservation and will be displayed on the Camping website. If you need to contact us we will be available by phone during office hours and also by email.
2.-FOR ALL CUSTOMERS WHO HAVE A RESERVATION FOR 2020, WE WILL BE ABLE TO:
a.- Postpone the reservation according to availability in the 2020 season.
b.- Save the payment for a reservation in the 2021 season.
c.- Return the payment of deposit according to the cancellation conditions that are on the Camping website (10% is charged, with a minimum of € 15 of expenses) and cancel the reservation.
The camping management understands that we are living through an exceptional period, which evolves with each passing day and that it is very difficult to make short-term determinations. We know, but all together, that this is a transitory situation that will pass and that to overcome it all those qualities that are found, above all, in the camper spirit are needed: solidarity, generosity and union.
Greetings and encouragement